About Us
Meet the Team
We are a dedicated team of professionals specializing in HOA management, committed to providing exceptional service and fostering thriving communities.
At PMI Heart of America, we believe in building strong lasting relationships with our clients, and vibrant communities through proactive management and personalized service. We strive to exceed expectations by delivering efficient, transparent, and reliable solutions for all your HOA needs
We offer comprehensive management services, including financial management, maintenance coordination, vendor management, community communication, and more. Our team of experienced professionals is dedicated to exceeding expectations and ensuring your community's success. What makes us different is our commitment to personalized service and proactive problem-solving.
We believe that a well-managed community is a happy community. We work closely with homeowners and board members to create a positive living experience and enhance property values. Contact us today to learn how we can help your HOA thrive.
Suzanne Valentine is an Association Operations Specialist with over a decade experience in community management, supporting community managers and board members in navigating the complexities of association management. In her role, she helps streamline operations, implement best practices, provide training and equipping them with resources to “open doors to a better life” through successful association management.
Association and Franchise Experience
Brianna has spent the past 18 years turning homeowner-association challenges into disciplined, community-building operations that board members trust and residents notice. She honed that expertise at a Utah community management company, where she led HOA operations for nearly a decade. Since joining Property Management Inc. in 2020, Brianna has progressed from Franchise Business Coach, to Director of Association Operations and now to Executive Director of Operations. In this role, she equips PMI franchisees with field-tested standard operating playbooks, compliance frameworks, and hands-on training that unlock scalable association growth across the network. A triple-credentialed CAI professional (CMCA, AMS, PCAM) and member of the CMCA Exam Development Committee, Brianna pairs national best practices with real-world franchise insight to keep PMI communities fiscally sound, transparent, and future-ready.